Information We Collect
When you visit AirlinesGuideline.com or use our services, we may collect information you provide directly to us, information collected automatically, and information from third parties. We only collect what is necessary to provide you with the best travel assistance experience.
How We Use Your Data
We use the information we collect to operate and improve our services, communicate with you, and ensure a safe experience. Every use of your data is guided by legitimate purpose and your reasonable expectations.
- To provide flight assistance, answer your queries, and connect you with our travel specialists
- To send you relevant information about your inquiry, including follow-up communications and updates
- To personalize your experience and remember your preferences for future visits
- To analyse website usage patterns and improve the quality of our content and services
- To comply with legal obligations and protect against fraudulent or abusive activity
- To send promotional communications about travel tips or services — only with your explicit consent
- To measure the effectiveness of our customer support and continuously improve response quality
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You have full control over your cookie preferences.
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Essential | Enable core site functionality, security, and accessibility features | Session | Required |
| Analytics | Google Analytics — understand how visitors interact with our pages | 2 years | Optional |
| Functional | Remember your preferences like theme, language, and region settings | 1 year | Optional |
| Marketing | Help us understand which campaigns are effective and relevant to you | 90 days | Optional |
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.
Data Sharing & Third Parties
We respect the trust you place in us. We do not sell your personal data. We may share information with select third parties only when necessary to deliver our services or comply with legal requirements.
- Service Providers: Trusted vendors who help us operate our website and deliver services (e.g., hosting, analytics, email), bound by strict data processing agreements
- Legal Compliance: When required by law, court order, or governmental authority — we disclose only the minimum information required
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate privacy protections in place
- Safety Purposes: When we believe disclosure is necessary to protect the rights, safety, or property of AirlinesGuideline, our users, or others
Data Security
Protecting your personal information is a top priority. We implement industry-standard technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact data is typically retained for 24 months from your last interaction.
Your Privacy Rights
Depending on your location, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.
To exercise any of these rights, please contact us at the details in Section 10. We will respond within 30 days of receiving your request. You also have the right to lodge a complaint with your local data protection authority.
Children's Privacy
AirlinesGuideline.com is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under this age. Our services are intended for adults and travel decision-makers.
If you are between the ages of 13 and 18, please obtain parental consent before using our services or submitting any personal information through our website.
International Data Transfers
AirlinesGuideline.com operates globally and your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for all international transfers.
- Transfers to countries within the European Economic Area (EEA) are governed by GDPR protections
- For transfers outside the EEA, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission
- We partner only with service providers who demonstrate equivalent levels of data protection to our own standards
- US-based partners are required to comply with applicable privacy frameworks and data processing agreements
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to being transparent about any material changes.
- We will post the updated policy on this page with a new "Effective Date" at the top
- For significant changes, we will notify registered users via email at least 14 days before the changes take effect
- Continued use of our website after a policy update constitutes acceptance of the revised terms
- We maintain an archive of previous versions — contact us if you need to review an earlier version
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our dedicated privacy team.
Have a Privacy Concern?
Our privacy team is here to help. Reach out and we'll respond within 30 days.
Contact Privacy Team